Chinese Financial Institution

Loan companies’ top priority is to ensure customer data remains secure, and create an efficient process to generate as many customers as possible. It’s difficult to do this with a paper process. Chinese Financial Institution wanted to replace their existing procedure with a secure, instant and paperless application to improve administration accuracy and customer satisfaction.

We produced a suite of technology that can be adjusted to remain in line with local regulations and policies.

We helped Chinese Financial Institution, 60,000 brokers and 20 million users save time and money by creating a secure and efficient insurance app. This included SMS verification access, scannable ID, e-signatures and facial recognition technology validated by the Chinese national database. Customers were more confident with the process, knowing it was secure. We also condensed the application process into 5 steps, allowing customers to check their loan status and navigate the next step with ease, while increasing conversions.